Various Problems

I am on a unlimited contract with Telkom Mobile for the last 2 years.

On the 6th of November 2017 was my first upgrade with them, and what a bad experience.

First, I upgraded to there top phone the Galaxy Note 8, which was on a promotion that comes with a new fast wireless charger.

Then to safe some time I called telkom shop at Mall@Reds to confirm that they do have stock, and they confirmed that there is.

When i got there, again I asked if stock was available, and again they confirmed there is stock, after going through the whole procedure, the lady comes back and says sorry the stock she confirmed was on another product and that they actually does not have stock.

So I left for Centurion Mall where they found stock to be.

At my arrival i confirmed stock and started procedure again, only to go through the whole thing (get the phone) but the promotional wireless charger was out of stock again.

So i was left to believe that the stock will be there in 2 weeks, and concerning the contract, was put under the impression that at the end of November 2017 my old bill would be still the same and that new bill would only take effect end of December 2017.

Come end of December 2017, my bill was almost R 1000-00 more than advertised , This morning when I did a inquiry, was told that the sales person should have told me about the device pro rata rate that would be charged, ok so i do not have a problem with the pro rata rate but hell, if I had not had enough moneys in my account my line would have been cut.

And now its 2018 and if you want to call 10213 you still wait for 20 min without anyone answering a call, what's up with this?Can operators be so busy that for 20 min your call cannot be answered.

This is really bad Service delivery for our day and age no matter what the country...

Kind Regards Otto van Rooyen