1 reviews | Active since Oct 2011
Vank statements required for new contract when I'm currently being debited for the old one that has been cancelled !!
I just cancelled my FREEME contract and am on prepaid. I went to take out a new data month-to-month contract at Greenacres. What a terrible experience and waste of more than an hour. I called online sales that morning and they confirmed that I DONT NEED 3 MONTHS BANK STATEMENTS if I renew (using my existing no). The "branch people" insisted I did. I asked them to escalate to bring their training in line. They did not understand me so thought I was difficult. This is the FRUSTRATING PART... MY BANK ACCOUNT HAS JUST BEEN DEBITED to honour the December invoice. MY BANKING DETAILS ARE STILL ACTIVE so why do I NEED to re-apply when the NEW SUBSCRIPTION to be DEDUCTED PM IS SIMILAR (and will be sometimes less) than my previous deductions ? WHY IS TELKOM SO PATHETIC AT HANDLING NEW BUSINESS ?
My current no is still my PRIMARY NUMBER for calls and OTP.
HOW CAN TELKOM BE SO PATHETIC IN BUSINESS and ALL THOSE THAT ATTENDED TO ME HAVE ATTITUDE.
They now LOGGING A CASE so must wait AND unsure if I can keep my number. If I can't then I'll use another csp.
PROPER TRAINING IS POORLY LACKING and MISALIGNMENT BETWEEN ONLINE AND WALK-IN.
Can't they display basic criteria in store?
My current no is still my PRIMARY NUMBER for calls and OTP.
HOW CAN TELKOM BE SO PATHETIC IN BUSINESS and ALL THOSE THAT ATTENDED TO ME HAVE ATTITUDE.
They now LOGGING A CASE so must wait AND unsure if I can keep my number. If I can't then I'll use another csp.
PROPER TRAINING IS POORLY LACKING and MISALIGNMENT BETWEEN ONLINE AND WALK-IN.
Can't they display basic criteria in store?