LN
Lindile N
1 reviews | Active since Apr 2015
24 Oct 2017, 22:03
Vanished Data
I bought 2 Gigs of Data on Sunday on the same day i was unble to connect to internet because there was no Data..I phoned the next day to report the issue ..I was advised the I will get response within 24Hrs. So I decided to buy another 2 Gig (23-10-2017) so that I can be able to work while awaiting for issue to be resolved. ..during the Day I was able to connect to the internet by late in evening my Data has disappeared. When I call the call centre with regards to my Sunday query consultant told me it will take 74 hours working Days. I asked him to check the one I bought yesterday he advised the system has not updated my profile.I am so disappointed with Telkom service n it's putting Job on the line becuase I behind with my work n I have report n emails I have to respond to daily.internet is my life I can't do anything at all without it.
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Replies (3)
Telkom's replyOfficial
27 Oct 2017, 13:58Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply27 Oct 2017, 13:58
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
LN
Lindile N's updateReviewer Update
07 Nov 2017, 19:57I am still unhappy with service I have received from Telkom.
I bought data on the 22/10/2017 I have received an sms stating that I have made a data purchase but I couldn't connect after that because there was no Data , On 23/10/2017 I bought data again of 2Gig , I was only able to use the Data during the Day ...late in the evening still there was no Data. on 24/10/2017 i phoned customer they gave case number even dough i was still told different stories. ********** 9...07/11/2017 i have received an sms stating the issue has been resolved. Today i spoke to Nonjabulo Njile stating the case has been closed she advice that there was no proof of Data missing when the logged the fault. she had to log another case again because of their negligence . ********** 8 that means i have to wait for another week. I have been send back and forth , You Guys have made empty promises with regards to giving me feedback ..i even spoke to team leaders saying that they will call be back but there is nothing from Telkom side. Your Service is extremely poor, You make false promises and you don't treat customers with respect .
LN
Lindile N's update07 Nov 2017, 19:57
Reviewer Update
I am still unhappy with service I have received from Telkom.
I bought data on the 22/10/2017 I have received an sms stating that I have made a data purchase but I couldn't connect after that because there was no Data , On 23/10/2017 I bought data again of 2Gig , I was only able to use the Data during the Day ...late in the evening still there was no Data. on 24/10/2017 i phoned customer they gave case number even dough i was still told different stories. ********** 9...07/11/2017 i have received an sms stating the issue has been resolved. Today i spoke to Nonjabulo Njile stating the case has been closed she advice that there was no proof of Data missing when the logged the fault. she had to log another case again because of their negligence . ********** 8 that means i have to wait for another week. I have been send back and forth , You Guys have made empty promises with regards to giving me feedback ..i even spoke to team leaders saying that they will call be back but there is nothing from Telkom side. Your Service is extremely poor, You make false promises and you don't treat customers with respect .
LN
Lindile N's updateReviewer Update
07 Nov 2017, 19:57I am still unhappy with service I have received from Telkom.
I bought data on the 22/10/2017 I have received an sms stating that I have made a data purchase but I couldn't connect after that because there was no Data , On 23/10/2017 I bought data again of 2Gig , I was only able to use the Data during the Day ...late in the evening still there was no Data. on 24/10/2017 i phoned customer they gave case number even dough i was still told different stories. ********** 9...07/11/2017 i have received an sms stating the issue has been resolved. Today i spoke to Nonjabulo Njile stating the case has been closed she advice that there was no proof of Data missing when the logged the fault. she had to log another case again because of their negligence . ********** 8 that means i have to wait for another week. I have been send back and forth , You Guys have made empty promises with regards to giving me feedback ..i even spoke to team leaders saying that they will call be back but there is nothing from Telkom side. Your Service is extremely poor, You make false promises and you don't treat customers with respect .
LN
Lindile N's update07 Nov 2017, 19:57
Reviewer Update
I am still unhappy with service I have received from Telkom.
I bought data on the 22/10/2017 I have received an sms stating that I have made a data purchase but I couldn't connect after that because there was no Data , On 23/10/2017 I bought data again of 2Gig , I was only able to use the Data during the Day ...late in the evening still there was no Data. on 24/10/2017 i phoned customer they gave case number even dough i was still told different stories. ********** 9...07/11/2017 i have received an sms stating the issue has been resolved. Today i spoke to Nonjabulo Njile stating the case has been closed she advice that there was no proof of Data missing when the logged the fault. she had to log another case again because of their negligence . ********** 8 that means i have to wait for another week. I have been send back and forth , You Guys have made empty promises with regards to giving me feedback ..i even spoke to team leaders saying that they will call be back but there is nothing from Telkom side. Your Service is extremely poor, You make false promises and you don't treat customers with respect .