\Valued customer"gets poor service"""

At the end of Novemer 2015 i made 2 payments of R1310 to telkom. One payment was to be reversed and this was reported within a week. I was instructed to send an email with the proof of payment which I did by 6 December 2015. Since i sent the proof of paymemt, i received no feedback. So i followed up during January 2016 when a young man assisted, very sarcastic, telling me that he is sending a detailed email to the lady who first helped me. I was informed that she would contact me. Since I heard nothing since then, i called again today and on all three occassions, i requested to speak to a manager, was put on hold for 5 mins or more on each occassion, and yet did not get to speak to a manager. They do have my number and yet no-one bothered to call. I do believe that i have been more than patient and given Telkom and the various individuals who assisted, ample opportunity to revert to me, explain the status of my account to me and also help me rectify it if necessary. Please help!