value in this business lost! i am lost for words!

<p>To whom it may concern.</p> <p> </p> <p>I write this complaint with deep deep sadness. for someone that once looked at telkom mobile as a fast growing company. A company i would advice friends and family to join(not so much now). Your contact centre has changed my view and the way i look at this company going forward. For someone that has contracts with telkom - i was made belittle by your agent(Rethabile mashisame)today. I had a showmax related query(Over the past few days which non of your consultants could help with or the wrong information was given to me time and again). Non the less today i called to close this situation i was put in... And find clarity, to my regret Rethabile mashisame did not help nor value my time. I was put on hold 3 times for a simple query as to how does the 10Gb data work with showmax or how can i access that data to enjoy showmax... I was put on hold the first time for 15 minutes. The second time i dno for what but i was put on hold again, this time for 25 minutes, therefore i requested to speak to a manage because it became unacceptable, according to Rethabile mashisame the manager was on another call, so i said ill wait non the less. I waited another 25 minutes for a manager which i never got to speak to! In other words i wasted an hour of my time without been seen to. Where are the values lost - value my time. Address my needs. Educate me(not me educating you). More thn anything make me ur top priority. Rethabile mashisame knows nothing of such amongst all the other agents that i spoke to in the past day and week. I challange telkom moble to go listen to that call. I promise as a company even yall will be disgusted by the way the service was provided... I simply expected more!</p>