Vaal Mall Telkom Bad Service

Bad service render at Vaal Mall Telkom store, was travelling with my partner to perform a sim-swop a gentleman by the name of Thabo Nhlapho issued us with a ticket number 100 ; stood there and waited to be assisted!!!

Hilarious enough 3 people before me did their sim-swop successfully when we approached a lady at Teller number 1 named Lydia Motau she first laughed and dismissed us that the system is not working fair enough.

I was looking at getting a new contract deal and she dismissed me again without clear indication just gave me a piece of paper of the required documents not interested in what deal I’m looking for and how she can best assist me. With clear observation as I was accessing how your staff treat customers it is very bad and embarrassing especially for some of us who are working and experts in the Customer Service industry.

I am extremely dissatisfied if that’s how Vaal Mall Telkom treat their customers not taking into consideration that they need to retain their customers to attract new ones definitely word of mouth in any business is imperative and I am not stopping at complaining until some form of training is done there it’s pathetic and disgusting to render such service.