<p>Every month I get a SMS notifying me of what to pay them. So in June 2017 I did the same, 20 days down the line the send me another SMS saying I am in arrears, and they have suspended my adsl line. So I phoned their pathetic call centre, spoke to Mbali from Durban branch she told me I have never been sent an SMS since September 2016 ,but I have screen shot my messages from telkom and I payed what I needed to, then they tell me it takes 48hrs to reconnect. But other ISP can do it instantly, but again this is Telkoms fault, yet they are unwilling to help a customer at all. Tried speaking to supervisors, they are either in meetings all day or busy on the phone or they will call you back and they never do. Telkom is the worst ISP is SA. Can't believe how they treat customers, no wonder nobody likes them. Just can't wait for fibre to come in my area, so I can get rid of this ******* network. When I told the operators this, they said they offer fibre, I laughed, no thanks the sooner I get rid of telkom the better. </p>
Hi tyronne-jardim,
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Launa
Telkom Social Media Team
Best regards,
Hi tyronne-jardim,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
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