Utterly Useless, *********** Staff and Service

Trying for the last couple of months to get some changes done to my 2 existing lines. There was some items like in-house jackets and per second billing that I wanted removed. I took a letterhead in stipulating what it was that I requested. Needless to say, I am paying for the hunting on the one line, the second lines hunting was removed and none of the hunting that I requested is working. <br> <br> Just to be informed I pay for 3 lines (one is supposedly a switchboard) which I never ever had in this business. I tried to explain that to the lady but she insisted I have a switchboard and I do not know what I am talking about. She gave me a form and told me to complete it to fix the hunting part. I phoned Telkom this morning on the number she provided and then was told I have been paying for a line that does not reflect on my bill for the last couple of years. I told him I will not pay for a line that I do not use at all. <br> <br> I have asked the same question the previous month when another lady mentioned the old number that was cancelled years ago, she had a baffled look on her face and mumbled something about a package. Telkom = mission impossible.