Utterly useless call centre staff at Telkom!

We have an registered business and have our mobile lines and wifi rooters with Telkom. I need to find out if I cancel the wifi/rooter contract how much it would cost so that we can go over to fibre.

Telkom Callcentre 081 180 cant help me as its a business, then when I called telkom Business 10217 the first time they told me they cant assist as I need to speak to the mobile department (keep in mind its a business account that I am inquiring about in the business department) while I am speaking they just transfer me over back to 081 180.

Then got told again they cant help as its a business and I need to speak to 10 217 (Business side) AGAIN! Then Business side (Accounts and Billing department) tells me that to find out what my early cancellation cost is going to be they also cant help as I need to speak to a sales consultant in either a branch or the call centre.

I then dialed the call centre and spoke to a business consultant who then tells me they cant tell me how much the cancellation would cost as they first need to completely cancel the contract and then billing department would let me know of the costs involved once everything has been cancelled already!! But according to accounts and billing department the sales consultants can work out a quote that indicates early cancellation costs involved!

Can NOBODY in a big business like Telkom give just one simple easy answer without passing the bucket all the time!