Utterly useless, brainless people

Telkom came to "replace" our line with a SIM "landline"

The device that they brought does not cater for us to use the multiple cordless handsets that we have. The technician assured us that they would come to replace it with a type of router that would allow that.

After a week this has still not been since and in the interim, Telkom has completely disconnected our landline meaning that we now don't have the use of a landline. The call centre has confirmed that the request for this was logged, but nothing has been done. The call centre agent informed us that this would take 7 to 14 days during which we have no landline. They will not reconnect the landline in the interim. We require that this be urgently resolved since we run a business from home that depends on this landline.

As has become standard practice at Telkom, the agent put us on hold in the hope that we would disconnect the call. After about 5 minutes, she then disconnected the call.

As has become standard practice for me, I will be emailing the Telkom executives to get this expedited.