Utterly Useless

I have been on the phone waiting for assistance with any telkom technician and I was waiting for 40 minutes and got a answer as there lines was buys, understandable from a buys call centre, but when I got transferred to another department, because I got through to the wrong department, I was still calm and accepted that, so another 10 to 15 minutes waiting for an agent and I get through to a guy called Niel, I explain to him my issue and he tries to assist me as best, but to no avail, he says that he will put me through to his technical side where as he assures me that they will solve my problem, so I wait another 15 to 20 minutes on the phone and I get through, I can't remember who I spoke to, but I explain to the guy the whole situation and tries to put me back to the department that could not assist me, his reason for trying to put me through is because he dies not know what to do. Is this telkoms service where they get people to work for them that does not know what to do in a situation where you get put through to so many departments and none wants to assist. It is like as long as they got the call and don't care anything or the frustration you going through. Pathetic!!!!