Utterly useless

<p>1 star is still too generous to rate this ****ty service I have been receiving since issue was reported! </p> <p> </p> <p>I have been struggling since November 2016 when my ADSL line was reported for having issues with speed after having lightning damage in the area. </p> <p> </p> <p>The tickets have been closed multiple times when the issue was not resolved and the ADSL is still running at only 2.5mbps where I am paying for 4mbps where I usually get 5mbps with the line optimization app****.</p> <p> </p> <p>My voice line is still down and the ticket has been closed again... </p> <p> </p> <p>This is utter bull**** having to struggling so long without resolving the issue.</p> <p> </p> <p>Please get this ****ing issue fixed, it does not take this ****ing long to solve a problem which have been resolved previously withing a month or less! </p> <p> </p> <p>Ticket references:</p> <p> </p> <p>191ATK011116</p> <p> </p> <p>198CTK161216</p> <p> </p> <p>There is another one which I unfortunately do bot have with me but will be on your system. </p>