Utterly Useless

<p>We have now had our line out of order from Thursday, 08 September 2016 and to date no one has bothered resolving our issue. I have called daily since the call log and no one can tell me when the problem will be resolved. They say it's still under investigation and they need to assign a Technician, 3 days to get a technician out??????? My initial call was handled well and the person who assisted me said it was a priority and would get a technician out first thing the following morning, what a load of hog wash.</p> <p>"Dear Customer, Fault 504CNK080916 has been created for Service ID ********** 073. Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS."</p> <p>ASAP to telkom means some time in the distant future as they have no concern in keeping customer happy but are all too good at taking there money on a monthly basis. </p> <p>In trying to get feedback today, I have been cut off twice and then served by the most useless Piece Of $@!# Fault Operator under the sun who said they can do nothing to help as its not there problem and the people to escalate the call only work Monday to Friday and she has no idea when the fault will be fixed and there is no one who can help me at all. Then when I asked to be sorted out today she cut the call.</p> <p>I expect her to be dealt with appriately and she must be brought to my place of residence to grovel for my forgiveness or else simply Dismiss her for her for her Gross treatment of your customers.</p> <p>It is completely unacceptable to treat a client in a "Dont care cos you don't matter" attitude; this coupled by the expectation that you must make do non service delivery is completely unacceptable.</p>