UTTERLY TERRIBLE SERVICE FROM TELKOM SA

UTTERLY TERRIBLE SERVICE FROM TELKOM SA, AND NO ONE THERE ACTUALLY CARES. ONLY THING THEY CARE ABOUT, IS SALES.

I wrote them the below email and a Ayanda Gumede vaguely responded "We apologies for an inconvenience caused. You may got the store to apply" that's it.

My email to them reads

"To whom it may concern,

Just so you're aware......this matter won't just end with you. I'm going to forward the same email to the Ombudsman and Hellopeter.

I'm writing this email from a very disappointed and let down heart due to Telkom's poor service that I received recently. The incompetence and carelessness is just something else. Having to deal with supposedly trained consultants and thinking or hoping that you'll atleast get a sense or care and willingness to help but nah, you get the complete opposite.

I app**** for a cellphone contract successfully so, for an iPhone 13. I was approved and waited for the delivery of my order. Your consultant captured my address incorrectly and I only found out after I had to wait for a whole week for the delivery to no success. No one cared to call or email me until I called telkom to find out what's going on. I was told the address was incoreect. Now......instead of a simple thing like correcting the address with the courier and just shipping the package to me, I'm told the order has to be returned, then canceled and you know what's worse.....? "If I'm still interested" I can reapply. So it seems to me like, telkom isn't interested in my business so it's up to me whether I want it or not, they couldn't care less.

I was then told the whole process will take 5 to 7 days then I can reapply. More than 7 days later I called them back again, to find out if that's been done and if I can apply again. I was given a green light by the lady who was helping me that all is in order and now we can proceed with an application. Few days later, I'm following up, because yes telkom doesn't care to even give me updates on my application until I myself contact them. I was told my application was declined due to multiple applications. You can imagine the shock I had as I'm hearing this. I made the second application because yall told me it was fine to do so and that the first order was returned and canceled.....not this...?????

Fine I was told the matter will escalated and I'll get feedback in 48 to 72 hours. A whole week or 2 passed and still I heard nothing. All I got 2 weeks later was a lousy text message only telling me that my application was declined during credit vetting....anx that's all I got.

Now, I don't think telkom actually cares that, they're the ones affecting and messing up my credit profile here because of this. After they gave me a green light for a second application, this affects one's credit profile. After this experience with telkom, my credit score dropped by 7 points. This is a credit profile I'm trying by all means to build and maintain for better things not for just a damn lousy cellphone contract and no one cares about that. Telkom moves on, on to the next one.

Im repeating this.......im not gonna take this laying down, I'm taking this further with the credit beureu/Ombardsm as well as Hellopeter. You guy can't just going around messing up with people's lives and get away with it.

Thank you Raymond"