1 reviews | Active since Oct 2017
Utterly terrible service
We have been without internet for 3 months now. I have spoken to numerous consultants who have all given solutions and none of them have worked. I have requested a technician on numerous occasions where I have been told they cannot assist. We put in a complaint and logged a claim with Telkom and we have been waiting since 16/10/2017 for a technician to come out and still nothing has been done and we have been paying our bill every month.
Hi Nataley,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Nataley,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hello Nataley
The fault has been caused by a number of cables being cut by an unknown party.
Due to the cables having to be replaced it unfortunately takes longer than a normal line fault to repair.
A escalation has been sent to the managers responsible for the repair for a progress update and if possible an estimated time of repair.
Please note a credit should be passed from the date the fault has been reported to the date it gets cleared off on the system as repaired.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Nataley
The fault has been caused by a number of cables being cut by an unknown party.
Due to the cables having to be replaced it unfortunately takes longer than a normal line fault to repair.
A escalation has been sent to the managers responsible for the repair for a progress update and if possible an estimated time of repair.
Please note a credit should be passed from the date the fault has been reported to the date it gets cleared off on the system as repaired.
Regards
Noleen
Telkom Social Media Team.
Best regards,