Utterly terrible and rude service

Utterly terrible and rude service from Telkom.Unaccetable that a consultant can speak to customers this way. I sent a call back regarding my contract. a lady the name of Shezlin( or Shazlin) not sure the correct spelling, called me back. She told me the is from fibre sales department and then was going to drop the call. But before she could drop the call i asked her who I can speak to regarding my contract. she told me to call 081 180, and press 3 . I told her that I did that a few times and was not successful. She told me in an abrubt and annoyed tone; YOU ARE DOING IT WRONG. I was taken aback. and I said excuse me. She said again: YOU ARE DOING IT WRONG. I asked her what her name was and told her that i would log a complaint with her name. Again in a very rude tone, She said something like you can go ahead. Cant remember her exact words. Customer service in todays life is something of the past Consultants treat you like they are doing you a favor by them doing their job. I worked at a call centre for 2 years, and there was no way in h3ll that we could speak to our clients in that manner. Client was always right even when wrong. We spoke to empathy and professionalism. This consultant was not professional and empathetic. That attitude and the tone, its completely unacceptable. she should not deal with clients/customers at all. Telkom, you need to equip your staff with proper training and telephone etiquette. the correct way that she needed to handle the call was to say, i apologise that you could not get through, i will transfer you to that department or she could have just initially told me to call 081 180 instead of just wanted to get me off the line. I will never enter into another contract with Telkom because of this terrible experience. I will check another service provider for my next contract!!!!