Utterly shocking service

I have fiber internet with Telkom, and for the past five days it has been down completely- total blackout of services. I contacted them only to be told it would be resolved shortly and they cannot tell me what was the cause of the problem.

I have followed up everyday and been dismissed and told my case was “pending” then I was told it would take 72 hours- well 72 hours has come and gone.

I asked for a manager to phone me to discuss this matter and as of yet no manager has phoned me.

I am now R600 down spent on data and still have no internet nor any answers or even an estimated time frame.

This service is shocking especially given the price of internet. I am deeply disappointed in the lack of assistance I have received.

Will Telkom reimburse the money I spent on Data and airtime, just to try communicate with them?