UTTERLY RIDICULOUS HANDLING OF ACCOUNTS

for the previous 2 months i was not debited by telkom, a month ago before i could personally pay the bill telkom debited my accounted yet my line remained suspended. i was told it would take 72 working days before it was unsuspended, i waited the time and my line was still suspended and was told to then wait 7-14 working days!! i placed a complaint here and was rep**** to by Joshua who told me he would have this taken care of and my account unsuspended and would give me feedback, i received no feedback and called and and asked for Joshua and was told he would give me feedback and i still did not receive any. I was told the other day that the payment finally reflected and 72 working days my line would be unsuspended ( today ) and yet i've still a suspended account so i phoned in yesterday to be told that they would manually activate the line definately yesterday. Still no connection this morning i am told i must wait 72 hours before my line is activated. THIS IS UTTER ********. i have had no line connection for what should be a month because telkom couldn't debit my account and are still charging me fees for something i can't even use for a month. Honest