utterly poor service delivery from Telkom

Our DSL line has been off since 11/02/2019

When you call the call center it takes FOREVER for them to answer and when you do get through it does not solve your problem, all they had to say was "a technician was appointed to the fault" but cannot give us an estimate time of completion. our whole neighborhood if offline and everybody is seeking better service elsewhere.

what is there to do , I am signed to a 24 month uncapped DSL contract, and Telkom had no problem deducting a full monthly payment end of Feb2019