Utterly pathetic service from Telkom

Your reference SM213250<br> <br> I sent you queries regarding my email account on 15 March and 21 March 2016, 28 March 2016 and all that you are doing is responding back to me that \the matter is receiving attention and that the billing team will get back to me soon.\", <br> but the billing team newer gets back to me. <br> I tried to send emails to [Email Removed] , [Email Removed] the section in Telkom responsible for sending out the accounts, but they don't even bother to get back to me , what a pathetic service.<br> Is that the type of service I must faced after 45 years be a Telkom Customer?. <br> All I need from Telkom is to tell me , what the detail of the account that I am paying for,R 67.00 per month since 2006 and what happened to my R1000.00 that paid in on 05/03/2016, That is all that I need Telkom.<br> Please explain to me why you can not resolve this simple query, in 3 weeks time.<br> More Info <br> o My customer Number : ***<br> o Account Number : ***<br> o Your Bank Account : ***<br> "