Utterly pathetic customer service.

I ordered the Telkom Uncapped 10mbps @ R799 p/m over a month ago and i am STILL waiting for my order to be processed...

I have an existing Telkom ADSL line @ 4mbps so you'd think it would be a simple matter of upgrading the line! Since I have been told repeatedly that my line can handle up to 40 mbps...

I have spoken to countless call centre agents / in-store customer service agents regarding my order and they tell me it's "processing" or that it needs to be cleared at the "back office" what ever this is supposed to mean? Then they tell me that my line is on the "new system" and that the staff that need to finalize the order don't know how to as they have not been trained on it. Really???

It's an absolute joke that I have been told numerous times that it takes 3-7 working days for the upgrade to happen when it's been almost 2 MONTHS...

Honestly Telkom this is completely unacceptable an highly unprofessional, you guys honestly take the cake for South Africa's worst service provider.