Utterly Pathetic and Unprofessional Service

I ordered a Samsung Tablet a from Telkom Gateway.<br> I was informed by the sales consultant, Siya that it would take a maximum of 2 weeks.<br> He provided me with incorrect contact details and an email address that doesn't work. <br> <br> I have made 2 trips to the store only to be told that only he can follow up on the order he placed. I have made numerous calls to the store to get a hold of him however not once has the call be answered.<br> <br> I eventually managed to email the store manager (Zodwa Mkhwa****) to told that you cannot actually order stock from Samsung, it will be delivered when Telkom head office places an order and stores only will receive it once head office receives it. <br> My contract has already been processed however I am not able to benefit from the device. <br> <br> It seems like the sales consultant **** to me just to make the sale.<br> This is extremely unprofessional and disappointing.<br> I have heard from friends that Telkom Gateway offers terrible service, however against my better judgement I gave them a chance only to be let down. <br> <br> They don't answer calls, or reply to emails or help you when you go there-utterly pathetic service.