UTTERLY FRUSTRATED: LACK OF SERVICE FROM TELKOM

I AM SOOOOOO FRUSTRATED!!!!<br> <br> I reported a problem online with my home phone / adsl line on 26 July and received an email and sms with the reference number: 29CRK260715. Since then Telkom has not contacted me at all.<br> <br> I have phoned 10210 a few times and when I did manage to get through (after holding on for around 25 minutes), I was told that the fault has been escalated. The last time I was told this on 29 July, I was given an escalation reference number: 716477. Again since then I have heard nothing from Telkom.<br> <br> I have tried numerous times over the past few days to get through on 10210 but to no avail. I have also sent a complaint to the Telkom escalation centre on [Email Removed] and had no response from them either.<br> <br> PLEASE HELP ME!!!!! <br> I believe that the problem would take a technician no longer than 20 minutes to fix....if only Telkom would send a technician!!!<br> <br> This lack of service is completely unacceptable.<br>