Utterly dissatisfied

Took out an adsl package for self installation. once we received the sms that the adsl line was activated we proceeded tp collect the free modem. After connecting the modem we began the installation wizzard. Towards the end it prompted for an order number. The customer applocation form was not filled in correctly as it was left out. We tried calling the call centre as well asmodem support during office hours. Unavailable. Called the store repeatedly during office hours, no answer. My dad went in to the branch office the next day as they never answer their phones (Irony since its telkom) my disabled dad stood in line for 2hours before being helped. They eventually provided him with an order number. To our amazement it did not work. We then again tried calling the store and the call centre... ive been on hold with the call centre since I began typing this complaint. I am completely frustrtated. How hard is it to provide us with an order number!!!! Very poor.