UTTERLY DISGUSTING SERVICE FROM FAULTS CALL CENTRE AGENT

Had the most disgusting service from call centre agent who eventually hung up on me and refused to give me her name! I had to help myself after an hour long call with her telling me that it was a waste of my time. Lucky I had been through this process 3 times this week before so I had some knowledge of what to do! I had to even suggest to her what to try to do before she logs a fault! Which she was very quick in wanting to do and tell me about the call out fee! She was of no help to me and very rude. Barely even paid attention to me I had to keep saying hello while she was talking in the background to someone else. JUST RIDICULOUS!!!