DC
Dimakatso C

1 reviews | Active since May 2014

27 Jul 2017, 21:05

Utterly Disgusting Service

<p>I have upgraded my contract with Telkom, my number was working just fine until this morning when the phone displayed emergency calls only at the bottom of the screen. I borred somebody's Telkom phone to call their call centre and went through to a consultant by the name of Lerato. This lady had no clue what she was doing whatsoever, she told me the Sim card is faulty I must go to the store to do Sim swap I mean I got this Sim card yesterday. She then placed me on hold for 45 minutes without getting back to me until I disconnected the call. I HAVE LOST OUT ON A DAY'S CALLS AND MESSAGES, TELKOM IS REALLY LOOSING IT'S TOUCH. I DON'T WISH TO DO BUSINESS WITH THEM ANYMORE. </p>

0
Replies (2)
Telkom
Telkom's reply31 Jul 2017, 09:37
Official

Hi Dimakatso

We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.

Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.

Kind Regards

Tumelo

Best regards,

Telkom
Telkom's reply10 Aug 2017, 14:10
Official

Hi Dimakatso

May you kindly insert your sim card into another phone,to see if the sim card is not faulty or the phone. Please advise with the feedback.

Regards

Diketso
Telkom Social Media Team

Best regards,