DS
Dineo S

1 reviews | Active since May 2011

06 Apr 2015, 09:36

utterly disgusted/poor service delivery

I am utterly disgusted with the incompetence of Telkom stuff and poor service delivery. <br> I had to wait 10 days before I can receive my Tablet order that I was supposed to get it in 2 days, they promised to call me once it's in the store, no one called me until I went to the store again after 7 days. It was in store but they couldn't find my application forms, the lady promised to call me the next day as the consultant who assisted me was off on that Monday 30th April, ahead never called the next day, I received their call on Wednesday 1st April, I went to the store, where I waited another hour while they are trying to activate SIM card which was unsuccessful, the consultant promised to activate it the next day as they are experiencing problems with a batch of SIM cards they received a week ago, as if that is my problem. If they saw that they had problems with those SIM cards , why didn't they discard all of them? <br> Nothing happened, SIM card still not activated even now. I am so mad as I use my petrol to travel to The Glen mall to sort out the mess Telkom did. <br> Please do something about your service and sort out this mess

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Replies (1)
Telkom
Telkom's reply06 Apr 2015, 10:51
Official
Hello DeedeeSlk,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the relevant department and feedback will follow.

Your reference number is SM101399.

Apologies for any inconvenience caused.

Regards,
Joshua Mnisi
Telkom Social Media Team