Utterly disgusted

I app**** for a new cellphone contract. It has been almost two weeks and I have not yet received the new cellphone! The salesperson requested documentation from me and said that that was all head office needed to complete the application. Then apparently there was a system problem and the application had to be cancelled and reloaded, which was done by the salesperson. The application is now at credit vetting back office and there is apparently no one that can assist with it! This totally appauling to say the least! Is this how Telkom does business with new clients??? I am utterly disgusted with the service from head office!