Utterly disgusted

I ordered a Huawei mobile hotspot online from Telkom and received a LTE Router instead in June. I phoned them and they said they would send the courier to pick it up,waited and they eventually picked it up. I phoned them saying they should cancel the contract as I didnt want it, their reply was that it would be cancelled as soon as they receive the product.

Its been months and they still havnt cancelled it and I have been phoning in non stop for them to cancel and each time they say they are escalating the issue and it is still not resolved and they keep on billing me for an item I dont even have.

I requested for them to move my payment date to the 15th because of the extra deductions and now they have suspended my account today after they deducted the money on the 13th already and now Ill have to pay for the reconnecting fees as well. I would never ever again purchase anything from them again and as soon as my contracts are done I'm closing account. The most pathetic service that ive ever had. Would never again recommend you yo anyone ever again.

I need this sorted out ASAP or Ill be forced to take action.