Utterly Disgraceful Service: Telkom’s Incompetence Leaves My Account Suspended

My JULY debit order didn’t go through, and I was asked to send my bank statement to prove I had sufficient funds on the debit date. After sending my bank statement, I received no response. Frustrated, I made the payment using the Telkom App. Despite this, five days later, my account was suspended. When I called, I was instructed to email my bank statement and proof of payment to ***, which I did. Four more days passed without a response. Each morning, I anxiously checked if my devices were unlocked, and repeatedly called Telkom. Nine days after providing proof of payment and my bank statement, they claimed the payment wasn’t reflecting. I have no idea what happened to my payment, but dealing with Telkom has been a nightmare. Their service keeps getting worse. I have a device due for an upgrade, but I will not continue with Telkom. Their service is horrible, and they never respond on time. I am deeply disappointed and unsatisfied with how they handled this situation. I need my account unsuspended immediately!