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Willem E

1 reviews | Active since Nov 2013

22 Aug 2018, 09:27

Utterly disappointed with Telkom Service Lately

I have always been a loyal supporter of this ISP and spend a lot of money on them for my online work. Recently the service is unacceptable, outages and poor connection. On Sunday I purchased a 10 + 10 Gig LTE bundle, of which the money was deducted, but I never received my bundle. I have tried resolving this with Telkom's Facebook management, many hours of holding on or agents and superiors and the call center whi are unable to access the system to help me. The escalation of my reference ********** 8 remains the same. I have been without access to this internet that I bought for 4 days now. I think it's better if I can get a refund and move to another ISP. This situation puts me on shame with my online clients and is an unreliable service.

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Replies (2)
WE
Willem E's update26 Aug 2018, 07:16
Reviewer Update
Not acceptable, just another new reference number. What is happening with reference ********** 8?Call center Sbongile not answering emails. Holding on and speaking to agents at the call center futile. There has never been a new update or progress or even an sms. Been without the data I bought for a week now.
WE
Willem E's update27 Aug 2018, 16:51
Reviewer Update
So a response came back from the email provided that simply states:" I don't have access to emails and business calls. Please call 081180 for further assistance." Once again not taking care of the matter and according to the call center, the first ref ********** 8 does not come up on the system. Just sending me back and forth.