Utterly disappointed with ****py service

I am utterly disappointed with the service I received from the Telkom Mobile call centre. I tried accessing my telkom email address and have been promped that my password is incorrect. I then clicked on the \forgot my password\" field and it prompted me that my blackberry I'd was incorrect. I called the customer care centre and asked them to assist in recovering the password, spoke to an agent by name of Feroza, who told me they just can't. And that I must create a new email. I even asked if she can't verify if the email is valid and she said \"no\". I asked her to transfer me to her supervisor as I wasn't satisfied with her response and she instead transfered me to another department. Held the call for 20 minutes and still no assistance instead they hung up on me. I am utterly disappointed with the ****py service as I was under the impression that they were the best network especially regarding internet services. Even their BIS is ridiculous. I'm in aw. I think my next option is porting."