Utterly Disappointed in TELKOM's Service

I would like to take this opportunity and express with a heavy heart that the service received from Telkom was the worst ever in my entire life. I do not like to complain and I like to always compliment and be happy but this beats by far everything that I have experienced in my 45 years. After 14 DAYS we still do not have any resolution. 2 weeks of waiting just to transfer a packaging line with internet from Centurion to Somerset West. We have initiated the entire request on the 26 Feb 2021 and the outcome for that day was a booking that was done for 2 March with the promise that a technician will be sent out to the new premises to finalize the installation. Ever since 2 March we are calling daily 3 to 4 times a day and every time we phone it is a different story. * the request was canceled and we did not request a cancellation * tomorrow we will have the technician * the previous line was not canceled * it's in the final stages * phone the sales department * phone the technical department * we phoned you 3 times and you did not pick up * we mailed 3 managers * we put an urgency on your request * Please follow up tomorrow

And this is how it's going ever since 2 March 2021.

All the equipment is ready, the router, the modem, the landline, everything is plugged. All we need is one activation of the new landline and the internet line.

I have confirmed already that the previous package from Centurion has been already canceled and de-activated but the new one that we really need is still undergoing and nothing, but absolutely nothing happens this side.

I am totally dependant on the internet line to perform my job, no mentioning that ever since 2 March I was forced to buy data every day so I can work. 500MB of data costing me R 70 every two hours per day. And I work 8 to 10 hours daily. R 140 daily that I am spending already since 2 March. Today is 11 March so my total amount spent up to date is R 1260 just to be able to do my job.

This is totally unprofessional not to mention the lack of interest for another fellow human being that is trying to just be honest and perform the daily duties which in today's life are totally dependant on the Internet.

Is there any senior leader that can step in and help us solve this situation as it can NOT carry on this way where absolutely no Service is provided to the customer?

It is very sad that we had to appeal to this method to get something done. It is absolutely not acceptable to struggle like this just for a simple line/internet activation.

Very, very poor service. I suggest some training on the floor where real, capable personnel can perform the job they are getting paid for.

I am honestly, utterly disappointed in Telkom's service.

Awaiting some feedback in order to get the line activated.

Thank you. Sorina Wilson ***