UTTERLY *********** CUSTOMER SERVICE: A NIGHTMARE EXPERIENCE WITH TELKOM

*Terrible Service Experience* I'm writing to express my extreme frustration and disappointment with the service I received from your store at Sandton City Mall. Here's what happened:

*Missing SIM Card* When I purchased a new device on contract, I was shocked to discover that the SIM card wasn't included in the packaging. To my surprise, I was told that I had to travel all the way back to the store to collect it – a journey that's unreasonably far from my home. No apology or alternative solution was offered.

*Incorrect Debit Date* To make matters worse, I specifically requested to be debited on the 25th of every month, but your team debited my account on the 1st instead. I had already moved the funds to savings, expecting the agreed-upon date. Now, I'm left dealing with the consequences.

*Unhelpful Customer Support* Every time I've tried to call in for assistance with the SIM and the incorrect debit, I've been given a non-functional phone number or no help at all. It's like you're not even trying to resolve the issue.

*Financial Burden* As a result of your store's mistakes, I'll now have to pay an extra R200 on top of my monthly premium to get a SIM card from my local mall. That's a significant added expense due to your team's incompetence.

*Expectations* I expect a higher level of service from your company. I hope you'll take immediate action to address these issues and provide a more satisfactory experience for your customers.