Utterly bad reception and even worse service

<p>3 months ago we signed up for a 50 GB telkom LTE router contract. Up until last week we never experienced any problem always getting download speeds upwards of 10 mbps. Last week we noticed an extreme downgrade in our bandwidth speeds up to the point where we now have about 0.5 mbps if we're lucky. This has been reported last week and we received a reference number but nothing else has been done yet. Our case number is Your query will be attended to.Your case number is ********** 5 and I feel that there should be no reason for such a deterioration of our line speeds and this in the middle of the holidays.</p>