Utterly appalling service from Telkom SA

As a loyal Telkom client, I am utterly frustrated at the appalling service delivery (or rather lack thereof) from Telkom customer care. While I received multiple calls inundating me with promotion and contract renewal offers, I was unable to get one online Telkom agent to assist me with the cancellation of my contract (which comes to completion shortly). I was dismissed and annoyed by failing to get assistance from any of the following avenues of support listed by Telkom in adverti*****ts: - calling and waiting for over 20-30 minutes at a time for customer service on the advertised - going through on several occasions to different Telkom branches (Sandton, Midrand -Mall of Africa etc..) for in-person assistance. Being told the Telkom systems are down and they can't help. - Trying to call and visit the Head Office in Pretoria (and being told that you aren't allowed to go through)

Utterly frustrated that this is the dis-satisfactory level of after-sales service from Telkom that loyal clients receive.

MR S PILLAY (Telkom contract number: ***) Mobile number :***