Utter Nonsense and service

I am so furious over the contract service from Telkom. Last month (August) my account wasn't debited and they sent sms's that my services will be suspended, I then eventually had to take about 40 minutes of my time to solve something they were supposed to automatically do by arrangement when you open the contract with them. This month (September), even worse, my services has now been suspended.

I dont understand why you offer us options that you cannot live up to and then blame the customer. Now I'm being told that my contract has been sent through to collections.

This is utter nonsense!!!!!!!!!!!!!!!!!!!!!!!!!!

I spent almost an hour of my time this morning trying to resolve this and I am told that this could take up to 48 hours and I can not cancel the debit order that Telkom does not do.

STOP OFFERING WHAT YOU CAN NOT LIVE UP TO BECAUSE ITS AN INCONVENIENCE.