Utter lack of customer support

I want to give Telkom a zero, not a one.

Their service is dismal.

I have had issues with their billing since day one. (It has been a year now) I have called their customer care and been in to my bank, and the Telkom branch in Menlyn more times that I can count.

Still Telkom can not manage to fix their automatic billing system. Worse, is that since April the "My Telkom" portal is also broken and you now have to go in to pay your account in person.

Their Whats App line is useless as it can not handle any quires like this, their customer support number gets answered maybe one out of every 30 call attempts.

The contract I have has now been altered without my permission and I am so frustrated with their assistance I want to cancel my contract and I can't even manage that on their online platforms or on a call.

This is utterly unacceptable!

I would like someone from customer care to call me back please. I am trying to pay my bill and they are making it impossible and they are breaking contract while they are at it. I wish to cancel my services with Telkom.