Utter incompetence for two weeks

I called Telkom over two weeks ago to get an ADSL active line. <br> <br> Then I received an sms to have it installed last Friday. I spent 45 minutes with their call centre to have this changed to Monday. <br> <br> Friday comes and Telkom appears and installs the line -- without making it adsl active as I requested from the start. <br> <br> On Monday I go to Telkom Direct, Cavendish and I try to sort this out. As I'm standing in the queue Telkom technicians call me to say that they are here to install my line -- even though they already installed it. <br> <br> Telkom says that they will make it ADSL active. <br> <br> It is now day FIVE of waiting for what I originally requested since installation of the new line. If I call Telkom they keep saying that they want to send someone out to my house to install ADSL. <br> <br> I DO NOT WANT YOU TO GIVE ME A ROUTER (\INSTALLATION"). I WANT YOU TO GO TO THE EXCHANGE AND MAKE MY LINE ADSL ACTIVE -- AS IN RIGHT THIS SECOND. <br> <br> Please read this carefully. I need you to go to the exchange and make my line ADSL active. Until you do this I will not pay my account or line rental (\""Exceptio non adimpleti contractus\"" in SA law)."""