UTTER INCOMPETENCE
<p>So I contacted Telkom Technical Support, enquiring about my line not being the speed it is supposed to be.</p> <p>So the technical staff told me to turn my router off. So I rep**** asking for how long. She rep**** I will tell you when to turn it back on.</p> <p> </p> <p>It now has been 30 min since I have turned my router off, turned it on and now Im writing this review seeing that absolutely nothing has changed.</p> <p> </p> <p>Thank you for your extremely well educated and helpful staff. Yes telkom I have evidance if you require me to provide evidance of the incompetence.</p>
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Replies (3)
Telkom's replyOfficial
09 Feb 2017, 15:12Hi rehan-willemse,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply09 Feb 2017, 15:12
Official
Hi rehan-willemse,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
10 Feb 2017, 10:52Hi Launa
Thank you for replying to this message
I have used this reference nr that you gave me and I cant find what it is for? When I type it into the track an issue on your website it says it cant find anything. Also when I type it into track order it gives me the same message.
Can you please explain to me what that ref nr is for then?
Regards
Rehan
's update10 Feb 2017, 10:52
Reviewer Update
Hi Launa
Thank you for replying to this message
I have used this reference nr that you gave me and I cant find what it is for? When I type it into the track an issue on your website it says it cant find anything. Also when I type it into track order it gives me the same message.
Can you please explain to me what that ref nr is for then?
Regards
Rehan
's updateReviewer Update
10 Feb 2017, 15:01Good day Launa,
So I have been struggling with Telkom now for almost a month... First of all it took Telkom from the 9th of Jan till the 23rd of Jan to install my line ( move order ).
Then I had to wait till the 2nd of Feb to get the line upgraded from a 2mbps line to a 4mbps line... I have had 4 different ref nrs since then and yet my line is still
running as a 2mbps line... If this problem does not get fixed withing the next 48 hours I will move for a breach of contract from Telkom's side so that I can go to an
ISP that is actually willing to help me.
Thank you for your time
Rehan
's update10 Feb 2017, 15:01
Reviewer Update
Good day Launa,
So I have been struggling with Telkom now for almost a month... First of all it took Telkom from the 9th of Jan till the 23rd of Jan to install my line ( move order ).
Then I had to wait till the 2nd of Feb to get the line upgraded from a 2mbps line to a 4mbps line... I have had 4 different ref nrs since then and yet my line is still
running as a 2mbps line... If this problem does not get fixed withing the next 48 hours I will move for a breach of contract from Telkom's side so that I can go to an
ISP that is actually willing to help me.
Thank you for your time
Rehan