Utter incompetence
<p>I am truly astounded by how utterly *********** this company is.</p> <p>This is the second time I am writing here.</p> <p>Since 30 December I have been trying to cancel my contract with Telkom, after being assured that it is now complete and that I will be sent my final invoice with cancellation fee, I receive an email from cancellations asking for a filled in form (5 times I have now submitted this form to various Telkom agents including cancellations).</p> <p>I am trying to follow appropriate paths TO PAY YOU MONEY!!! HOW CAN YOU BE THIS USELESS!!</p> <p>I AM DONE, I AM SO FURIOUS I COULD SCREAM! CAN SOMEONE PLEASE DO YOU JOB!!!!!!</p>
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Telkom's replyOfficial
13 Feb 2017, 09:31Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply13 Feb 2017, 09:31
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
's updateReviewer Update
13 Feb 2017, 16:47The final invoice eventually came through today.
I must commend your 180 helpline staff for always being polite and trying to help but Telkom needs to work on overall service delivery, especially your cancellations department as they are dragging the name of your company through the mud.
's update13 Feb 2017, 16:47
Reviewer Update
The final invoice eventually came through today.
I must commend your 180 helpline staff for always being polite and trying to help but Telkom needs to work on overall service delivery, especially your cancellations department as they are dragging the name of your company through the mud.