utter disregard for customers

Item: Telkom
Rating: 1
Author: mohammed E

this is my 2nd review for the Telkom call centre. absolutely pathetic is an understatement , in the way they treat customers. I called in this morning , waited for 12 mins before someone answered , then they asked for my id number , put me on hold for 3 mins , came back asked me for my name and initial and put me on hold for a further 6 mins. I have been trying to get a manager or someone who has a little bit of common sense to call me , from December , yet nothing .I don't know why they don't employ people who are in the least bit EDUCATED to deal with customers !!!!!!

Helpful (0)

Replies (2)

Telkom's replyOfficial

07 Feb 2018, 07:52

Hi suhana786,

Thank you for making contact with us, we apologise for a delayed response.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom's reply07 Feb 2018, 07:52

Official

Hi suhana786,

Thank you for making contact with us, we apologise for a delayed response.

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

mohammed E's updateReviewer Update

07 Feb 2018, 08:12

hi Launa I recently ( last week ) called in again ( for like the 12th time ) to your call centre , I was ASSURED that my query was handed to the progress department and that the manager TABISO MSHLAHLO will be in contact with me. guess what ? no communication what so ever again !!!!! my query now sits with your department from 5 NOV 2017......

mohammed E's update07 Feb 2018, 08:12

Reviewer Update