Utter Disgust

I had requested that my home office lte contract be cancelled over six months ago as the speed of my connection was not adequate. Telkom technincians came to my residence and they also confirmed this. I noticed a month ago that my contract was still active and so I contacted Telkom and the lady that I spoke to said she would cancel the contract immediately and gave me a reference number of ??. My bank account was debited today! I then called Telkom to find out why, I spoke to Zinhle who put me on hold for 28 minutes without feedback! I hung up, hoping I would get a phone call, sms or email on the progress. Still nothing.<br> <br> Telkom, your service is disgusting and your utter disregard for clients is an indication of your arrogance! Cancel my contract and do not keep the line active for prepaid anymore!