Utter disappointment

For nearly a month, I have been trying to port my number. I first went into Baywest Branch where I was assisted by Phumza Badula. She initially made a mistake and had to cancel the port. She then gave me her contact details and stated that she would assist me the following day as I stay 2 hours out of PE. I called the following day and she requested an OTP and said she would call back. She obviously didn't and has been ignoring my calls ever since. I then went into Greenacres branch where they stated that the porting system is offline. Its nearly 3 weeks since then and apparently the porting system is still offline. For a month???? I stay far from a telkom branch and cannot travel every week just to be told that the system is offline. This is totally unacceptable. I have just started a contract with Telkom and this is how my journey begins. Im so close to cancelling the contract.