1 reviews | Active since Mar 2017
utter disappointment
<p>I got my iphone 7 on the 27th January 2017. Telkom charged me a subscription for a full month as if I had had the phone for a full 30 days. On top of that they have not returned my R749 which they debited off my account on the 19th January 2017. They said this amount was refundable. I called the Call Centre and they could not give me any answers. Telkom has taken my money and have not even bothered to explain why!</p>
Hello sinec
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello sinec
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good day,
We would like to assist further, kindly provide us with the account details , order number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Good day,
We would like to assist further, kindly provide us with the account details , order number and ID number.
We really do apologize for any inconvenience caused to you.
Regards
Launa
Telkom Social Media Team
Best regards,
Morning Launa and Noleen,
Thank you for your response. Please advise where I get the order number?
My ID No is *** 088
Billing Account No is ***
Regards,
Sine
Morning Launa and Noleen,
Thank you for your response. Please advise where I get the order number?
My ID No is *** 088
Billing Account No is ***
Regards,
Sine
Hi Sinethemba ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Sinethemba ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Launa,
I have not recieved assistance regarding this matter. I have called the call centre and they have closed the case without any feedback. Please advise.
Hi Launa,
I have not recieved assistance regarding this matter. I have called the call centre and they have closed the case without any feedback. Please advise.
Hi Launa,
Clearly my request is being ignored!
Hi Launa,
Clearly my request is being ignored!