Utter dis-service

I would like to state that i am high angry with the service ( lack of ) that i getting from Telkom Mobile .Over a week ago i app**** for a handset - Samsung A5 .My account was debited succesfully .When i enquired a week later no response .<br> <br> Whenever i \chat"to the agents they give me the number 10213 and i tell them each time that it goes to BUDGET INSURANCE . <br> <br> I tired of going around and following up with Telkom Mobile i want to cancel the contract because i foresee bigger problems .<br> <br> I would really appreciate if i get a call from Telkom Mobile TODAY with a answer .It `smadness beyond ridiculous that i am sitting as a client this dissatisfied "