Utter confusion

I moved house and subsequently logged a request on Telkom's website to move my line. I received *** for this. When i called 10210 to check the status of my call, I spoke to someone who said that since i was moving to a different area, the exchange was different and i could therefore not keep my number and would have to be allocated a new number. At this point she said that she had to cancel call *** to move line and open a new call for the installation of a new line at my new home (***). Now I called again, I was told that the \move\" request is still open as well as the order for a new line. Apparently now the \"move\" cannot be cancelled since it is already scheduled. <br> <br> I really do not care what you need to do, I just need a line in my new home. If this confusion goes on for much longer I may just have to cut all ties with Telkom and move to a different service provider.<br> <br> Please get back to me with a resolution soon."