ut my Copper line back

On Saturday this last week you installed my Fibre optic line at my house. I have not been able to enjoy the line, it is slower than my old copper line. I cannot stream anything for more than 5 minutes before I lose connection. I cam home this afternoon and found the **** had turned off the plug for the router, now I am unable to log back onto the router to check the settings as it will not connect. <br> <br> Have you guys ever tried to call your own call centre????? 30 mins on the phone and then \transferred\" and after 1 hour 15 mins still nothing.<br> <br> I refuse to pay for this line form today until the line is fixed, as your call centre is ***********."