usual TERRIBLE service

<p>I reported a line fault at canal walk telkom on 7 September and received great service from Connor at the store, who promptly logged the fault on my behalf. Soon afterwards I received an sms with fault reference 386CWK070916. I received a call 2 days later to confirm a technician would be coming around the weekend which he never did. In fact he arrived unannounced, 5 days(15 September) later than agreed. He was unable to sort the issue and promised he would come back the next day as he needed to inspect a box of some sort in the area. He never showed up. Today 20 September another technician attempted to sort out the issue, only to create another problem! Besides my landline not working, my adsl is also down now due to him not knowing what he is doing in my opinion. He came to fix a problem only to create another. I am beyond upset that Telkom employs *********** people. Please sort this out asap as it is now 3 weeks and I'm now sitting with 2 problems, the one caused by incompetence. </p>