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HM
Haroun M

1 reviews | Active since May 2016

10 Dec 2016, 09:52

Usless and ***********

<p>it's been a month now that my ADSL line is down and evertime i call them the only thing i get is that the technician is working on the line. nobody follows up and they have no escalation process, even worse is the fact every time you phone and you get to speak to a different person, you cannot speak to any managers or senior person and nobody calls back.</p> <p>they give new meaning to "being usless and ***********"</p>

0
Replies (4)
HM
Haroun M's update10 Dec 2016, 10:02
Reviewer Update

correct ref no: 54BNK131116

Telkom
Telkom's reply11 Dec 2016, 15:01
Official

Hi Haroun313

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,

HM
Haroun M's update11 Dec 2016, 16:40
Reviewer Update

Hi Luleka,

Your response is totally unacceptable for me as it is the exact same bull**** that i've got from Telkom everytime I called in to follow up and at this stage considering the inconvience, fraustration and extra expense (i've had to repeatedly purchase data from MTN @ R160.00 per gig)the one only response that I will consider will be for Telkom to provide me with an alternate service at no further cost to myself...

Regards,

Haroun

HM
Haroun M's update13 Dec 2016, 10:37
Reviewer Update

Another prime example of the incompentance of Telkom and it's staff members that do not even have the deceny to respond.

you guys are truly living in the dark ages when it comes to customer service.....